Radisson Case Study

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Radisson Case Study

Radisson Blu Edwardian hotels are a collection of luxury hotels spread across London, Heathrow and Manchester. With a turnover of more than $22bn, Radisson is part of the hospitality industry giant, Carlson. With its large number of employees, Radisson faced critical problems in managing them. Ramco ERP on Cloud significantly helped Radisson in steering its Human Capital onto an efficient route.

Radisson Case Study

Requirements of Radisson

The core concern of Radisson was to manage their employees. Specifically Radisson needed help in the following aspects–

  • Efficient Deployment of employees – This amounts to having a mechanism to manage timesheets and monitoring employee operations in all fronts.
  • Payroll automation – With so many employees, Radisson needed automation of payrolls to ensure speed and accuracy.
  • Documentation of HR related processes – Radisson’s HR department was often flooded with requests and documentation workload. It needed a solution to handle these documents.

The overall requirement of Radisson was to have an automated environment for enterprise management. This is where Ramco Systems’ ERP implementation helped Radisson.

How Ramco helped Radisson

Ramco implemented the HCM module with its ERP on Cloud, which specializes in handling an employee’s life cycle in its entirety. Using its ERP on Cloud, Ramco was able to fully automate the payroll, and create a consolidated view of employee data. These two improvements helped the HR department make better decisions and consequently, manage their human resources better.

To handle HR documentation, Ramco installed an Online ESS (Employee Self Service), which allowed employees to track their leave-requests, file claims and complaints, apply for training and professional development programs and also communicate with HR department regarding life events through a Gen-Y interface.

Impact of Implementation

Ramco ERP on Cloud turned out to be a great solution for Radisson’s problems. Ramco worked closely with Radisson to ensure that the transition to the automated system was gentle and smooth. Ramco identified the success factors viz. management commitments, understanding the business, prototyped and detailed solutions and then engineered several custom components specifically suited for Radisson, like Workforce management for banquets and conferences, dynamic timesheets, automated employee compensation processes etc.

The benefits for Radisson included increase in employee competence and satisfaction. Among other things, automated payrolls could now be created within minutes, compared to hours of hard work earlier. With Ramco’s security measures, employee level data has become more secure. Staffing matrix ensures that optimum number of employees is deployed and dynamic time sheets ensure that the deployment is flexible.

All in all, the partnership with Ramco has helped Radisson in automating routine tasks and has allowed them to concentrate more on their core competencies.
Related Posts

Enterprise asset management (EAM) involves the management of mission critical assets of an organization throughout each asset's lifecycle. EAM is used to plan, optimize, execute, and track the needed maintenance activities with the associated priorities, skills, materials, tools, and information. The aim is to optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime and reduce operational costs.

Enterprise asset management (EAM) involves the management of the maintenance of physical assets of an organization throughout each asset's lifecycle. EAM is used to plan, optimize, execute, and track the needed maintenance activities with the associated priorities, skills, materials, tools, and information.

The software helps in effective maintenance of assets through preventive, predictive, shutdown and breakdown maintenance strategies. The system also helps enterprises mitigate equipment risks by enhanced safety standards. The streamlined operations and improved asset performance helps organizations increase their investment effectiveness.

EAM is important because it helps organizations track, assess, manage and optimize asset quality and reliability. Asset intensive Organizations have hundreds, thousands, even millions of assets which needs to be maintained to maximize / optimize life of these assets to increase the return on investment.

The key features of effective EAM are:

  • Work management.
  • Maintenance Strategies (Preventive/ Predictive / Breakdown / Shutdown).
  • Planning and scheduling.
  • Supply chain management.
  • Health and safety.
  • Mobility.
  • Analytics.
  • Improved Asset Health at reduced cost through data driven maintenance Programs​
  • Complete visibilityon entire maintenance data across Equipment, across Models, across Branches to aid in analysis & decision making such as to Repair or Replace the Equipment​
  • Insightful analysis of Inspection Data to improve customer satisfaction​
  • Effective maintenance management enhanced by predictive maintenance and inbuilt analytics​
  • Increased reliability and safety, keeps complete track of all the inspections & calibration schedules​
  • Mobile Application enables users to execute work while “in the field” leading to minimized non-productive time and increased productivity and reduces duplication of work and human errors in recording information.​
  • Quick turnaround time through Actionable Notification & Alerts for every process in real time and accessible anytime and anywhere.
  • Improved Regulatory Part of asset management involves the implementation of better O&M practices, which can significantly improve compliance.

Asset Intensive companies under the following Industries :

  1. Ports
  2. Cement and Mining
  3. Utilities
  4. Fleet Maintenance
  5. Equipment Rental
  6. Other Manufacturing
  7. Real Estate & Infrastructure
  8. Power Generation

Contact us for a meeting and schedule a demo

This differs on case to case basis, based on the type of installation and unique industry specific requirements. Contact us for a meeting and schedule a demo.

This differs on case to case basis, based on the type of installation and unique industry specific requirements. Contact us for a meeting and schedule a demo.

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